Refund Policy and Our Total Satisfaction Guarantee Simply this: If you're not happy with your KitchenDance purchase, we want you to be happy. So please let us know what happened - you can send it back and get a refund or store credit or exchange or whatever it takes to correct the problem. If there's a shipping issue, we'll work it out, email us and describe the problem. See our email address above. Now, here’s the way this works, and see if you think this is fair: If we make a mistake on your order, we’ll pay to correct it, and that includes all shipping fees. We’ll make it right if we messed it up (yes, we do occasionally make mistakes, despite our best efforts not to.) If we sent you the correct order and you need to return it due to error or change of circumstances on your part, we will accept the return without charging a “restocking fee”, although you get to pay the return shipping fees. We will refund what you paid for the goods minus what it cost us to ship them to you. (Of course, we expect the items to be in good condition and saleable if we receive them back...) So let’s say you bought $100 of an item, $106.95 with our flat rate shipping fee, something happened and you don’t need it anymore, and you return it to us. Suppose it cost us $14.50 in FedEx shipping to send it you in the first place. Then the refund would look like this: $106.95 minus 14.50 = $92.45. We would refund $92.45. You may be wondering about the $6.95 shipping/handling fee we charged to send it – that’s not our actual cost – that’s our way of keeping things simple for ordering purposes. Part of the shipping and handling costs are built into the price we charge for the merchandise. Anyway, this little explanation won’t cover every circumstance, you get the basic idea. We do pay attention to our customers, if your purchase is not satisfactory every effort will be made to correct the problem. Our warehouse address is KitchenDance, 1449 Mesa View St, Hemet, California 92543. Our mailing address is KitchenDance, PO Box 968, San Jacinto, CA 92581. Our phone number and email address are in the graphic above.