Shipping and Handling Summary / scroll down for Return info
All orders under $50 will have a flat rate of $6.95
All orders over $50 ship free
This excludes any express options which can be calculated at checkout.
We ship from two warehouses:
One is in San Jacinto California, and one is in Louisville Kentucky.
If you have a California or Kentucky resale license, please let us know.
Details about shipping and handling:
WE SHIP FAST - most orders leave our warehouse within 24 hours, excluding weekends.
Most of the packages we ship arrive within 4 working days - many orders take only two or three days.
PLEASE NOTE: DURING THE CHRISTMAS HOLIDAY SEASON SHIPPING MAY TAKE MORE TIME BECAUSE ALL OF THE CARRIERS ARE VERY BUSY -- FedEx, UPS, and US Postal Service frequently experience delays due to the large volume of shipping during the holidays.
Alaska, Hawaii, Guam, Puerto Rico, US Virgin Islands, APO addresses must be shipped via USPS mail. There will be an option to calculate shipping at checkout. If no option appears please call or email us and we can help with your order.
We ship using the most cost effective method. This varies according to the weight and destination of the order, so we might use US Postal Service First Class Mail, or Priority Mail; or FedEx / UPS Ground. Most of the packages we send out arrive within 4 business days using these methods, many take only two or three days.
If you need your order shipped fast: choose one of the express shipping options in checkout- we can use UPS Express
Please bear in mind that we only ship Monday through Friday -- no weekend shipping -- so any order placed on a Friday afternoon, Saturday, or Sunday will ship on Monday.
If you need to order large quantities or Pallet quantities Please call us for a freight quote. We offer freight shipping at our cost to the Continental USA and Canada. We use JB Hunt Freight outside of Southern California. We also offer local pallet delivery to Southern California for a minimal cost.
We are based in California, USA and we currently ship to a number of countries, including Australia, Great Britain, Canada, Guam, Ireland, Israel, Italy, Japan, Norway, South Korea, the UK, Mexico, and US territories (Puerto Rico, Virgin Islands, Guam); and APO addresses. When an order is to be shipped outside the USA you are responsible for the duties and fees that your country may impose. This is different for each country so please contact your local customs office for more information. If your country is not on our list please call us at (951) 654-1261.
Returns / Refund Policy and Our Total Satisfaction Guarantee
To return an order, please call or email us so that we may send a return label from the correct warehouse.
If you're not happy with your KitchenDance purchase, we want to be able to fix the situation for you. So please let us know what happened - you can send it back and get a refund or store credit or exchange or whatever it takes to correct the problem.
If there's a shipping issue, we'll work it out, email us and describe the problem. See our email address at the top of the page.
If we make a mistake on your order we’ll pay to correct it, and that includes all shipping fees. We’ll make it right if we messed it up (yes, we do occasionally make mistakes, despite our best efforts not to.)
If we sent you the correct order and you need to return it due to error or change of circumstances on your part, we will accept the return without charging a “restocking fee”, although you are responsible for paying the return shipping fees. We will refund what you paid for the goods minus what it cost us to ship them to you. (Of course, we expect the items to be returned in good condition and saleable if we receive them back...)
If you bought $100 of an item, something happened and you don’t need it anymore, and you return it to us. Suppose it cost us $14.50 in shipping fees to send it you initially and $14.50 to return it back to us, then the refund would look like this:
$100 minus 14.50 & $14.50 = $71.
You may be wondering about the $6.95 shipping/handling fee we charged to send it – that’s not our actual cost – that’s our way of keeping things simple for ordering purposes. Part of the shipping and handling costs are already built into the price we charge for the merchandise.
We do pay attention to our customers, if your purchase is not satisfactory every effort will be made to correct the problem.
Explanation of Our Thinking on Shipping:
We put a lot of thought into our shipping fee - and it was not our intention to make it a profit source. The idea was: 1) to cover our costs of shipping and handling, and 2) to keep it simple - you know what you'll be paying for shipping and handling right from the start - no guesswork, no surprises.
Every order, big or small, incurs certain processing costs. Each order is retrieved from the management area of our web site, an invoice, shipping label, and letter are created on paper, this paperwork is sent into the warehouse where the order is picked, packed, and staged for shipping.
In the case of smaller orders, for example $5 worth of merchandise where the gross profit might be $2.50, we do not earn sufficient money to pay the cost of processing and still retain some profit, so the shipping/handling fee becomes more of a handling charge (and of course there's the cost to ship, though it's likely to be small.)
So it's sort of a sliding scale, depending on the order the fee might cover more shipping or more handling. The profit in larger orders pays the processing, and the shipping/handling fee covers most of the shipping cost.
Like I said above, a big part of our plan is to keep the fee structure simple.
Bottom line, to stay profitable we need the shipping and handling fee. Our only other option would be to have a minimum order amount - we'd rather not do that as we want to cater to all of our customers. Remember, free regular shipping on orders over $50!