- Shipping & Returns
Shipping & Returns
Shipping and Handling summary / scroll down for Return info
We charge a flat fee of US$6.95 per shipment within the continental United States – and if the order is US$50 or more, it ships free (normal shipping.)
No sales tax - except to orders shipped to a California address -- our warehouse is located in Southern California. Only orders shipped to a California address have sales tax added. If you have a California resale number let us know.
Details about shipping and handling:
WE SHIP FAST - most orders leave our warehouse within 2 business days, many within 24 hours. Most of the packages we send out arrive within 7 working days - many take only two or three days.
The shipping and billing address does not have to be the same - you can purchase an order and have it shipped to a different address than your credit card billing address. You'll see this on the order form.
Alaska, Hawaii, Guam, Puerto Rico, US Virgin Islands, APO addresses - Small orders shipped via first class mail may be charged the standard $6.95; larger orders, we'll send you an email and ask for your approval before shipping if there's an additional charge.
Buy what you want and have it shipped for $6.95 (or Free if the order is over US$50.00). But that's not the whole story...you might want to read the section below titled "Explanation of Our Thinking on Shipping" (the fee covers both shipping and handling.)
We ship using the most cost effective method. This varies according to the weight and destination of the order, so we might use US Postal Service First Class Mail, or Priority Mail; or FedEx / UPS Ground. Most of the packages we send out arrive within 7 working days using these methods, many take only two or three days. During the Christmas Holiday season it can take an extra 2 or 3 days because the shipping services are very busy.
Faster Shipping ... If you need your order shipped fast: choose one of the express shipping options in checkout -- or call us -- we can use FedEx / UPS Express -- which must be done by 11am Pacific time to be shipped same day. Please bear in mind that we only ship Monday through Friday -- no weekend shipping -- so any order placed on a Friday afternoon, Saturday, or Sunday will ship on Monday.
Just so you know, it's much more expensive - speedy delivery costs serious money. Exact fee depends on weight, size, your zip code, and level of service (overnight, 2 day, 3 day) - we'll let you know and get your approval. To give an idea of the cost, even the smallest Express shipment is likely to run at least $25 for overnight delivery. I'd guess our average Express delivery fee runs around $50 (that's just the delivery fee.) Some run into hundreds of dollars. We just go by what FedEx / UPS charges us.
We are based in California, USA and we currently ship to a number of countries, including Australia, Canada, Guam, Ireland, Israel, Italy, Japan, Norway, South Korea, the UK, and US territories (Puerto Rico, Virgin Islands, Guam); and APO addresses. When an order is to be shipped outside the USA we will add the shipping/handling fee after approving it with you. We will send an email with the fee and ask your approval before we ship. If it's too much, just tell us to cancel the order. We do not ship without your approval of the shipping fee.
Explanation of Our Thinking on Shipping
We put a lot of thought into our shipping fee - and it was not our intention to make it a profit source. The idea was: 1) to cover our costs of shipping and handling, and 2) to keep it simple - you know what you'll be paying for shipping and handling right from the start - no guesswork, no surprises.
Every order, big or small, incurs certain processing costs. Each order is retrieved from the management area of our web site, an invoice, shipping label, and letter are created on paper, this paperwork is sent into the warehouse where the order is picked, packed, and staged for shipping.
In the case of smaller orders, let's say $5 worth of merchandise where the gross profit might be $2.50, we do not earn sufficient money to pay the cost of processing and still retain some profit, so the shipping/handling fee becomes more of a handling charge (and of course there's the cost to ship, though it's likely to be small.)
So it's sort of a sliding scale, depending on the order the fee might cover more shipping or more handling. The profit in larger orders pays the processing, and the shipping/handling fee covers most of the shipping cost.
Like I said above, a big part of our plan is to keep the fee structure simple.
Bottom line, to stay profitable we need the shipping and handling fee. Only other option would be to have a minimum order amount - we'd rather not do that. Remember, free shipping on orders over $50.
Returns / Refund Policy and Our Total Satisfaction Guarantee
Simply this: If you're not happy with your KitchenDance purchase, we want you to be happy. So please let us know what happened - you can send it back and get a refund or store credit or exchange or whatever it takes to correct the problem. If there's a shipping issue, we'll work it out, email us and describe the problem. See our email address at the top of the page.
Now, here’s the way this works, and see if you think this is fair: If we make a mistake on your order, we’ll pay to correct it, and that includes all shipping fees. We’ll make it right if we messed it up (yes, we do occasionally make mistakes, despite our best efforts not to.)
If we sent you the correct order and you need to return it due to error or change of circumstances on your part, we will accept the return without charging a “restocking fee”, although you get to pay the return shipping fees. We will refund what you paid for the goods minus what it cost us to ship them to you. (Of course, we expect the items to be in good condition and saleable if we receive them back...)
So let’s say you bought $100 of an item, $106.95 with our flat rate shipping fee, something happened and you don’t need it anymore, and you return it to us. Suppose it cost us $14.50 in shipping fees to send it you in the first place. Then the refund would look like this:
$106.95 minus 14.50 = $92.45. We would refund $92.45.
You may be wondering about the $6.95 shipping/handling fee we charged to send it – that’s not our actual cost – that’s our way of keeping things simple for ordering purposes. Part of the shipping and handling costs are built into the price we charge for the merchandise.
Anyway, this little explanation won’t cover every circumstance, you get the basic idea.
We do pay attention to our customers, if your purchase is not satisfactory every effort will be made to correct the problem.
To return an order, please ship to our warehouse address: KitchenDance, 1331 S Santa Fe Ave, San Jacinto, California 92583.